24x7 monitoring, incident response, disaster recovery, and compliance operations — Kaarastu engineers on call so your team doesn't have to be.
Production systems monitored and maintained across SaaS, HealthTech, and enterprise platforms
Most businesses run informal operations by default. Whoever is available handles the 2am incident. Backups are configured and forgotten. The DR plan was written two years ago and never tested. Compliance gaps are tracked on a spreadsheet with no owner.
It holds together until an incident exposes what was never built properly. The cost is the engineering time pulled away from product work every time something needs to be monitored, investigated, or manually run.
This engagement fits when:
Warning signs
No dedicated on-call team for production incidents
Disaster recovery plan that has never been tested
Security and compliance gaps with no one owning remediation
Engineering team pulled into operations work instead of product development
Production systems monitored around the clock. Kaarastu engineers respond to incidents as first line — triage, diagnosis, resolution, and post-incident documentation.
DR/BCP architecture, failover procedures, and backup restoration — all tested on a defined schedule. When a failure happens, recovery is a validated procedure.
Patch management, vulnerability scanning, access control reviews, and audit log management on a recurring cadence.
Backup schedules configured, retention policies defined, and restoration tested.
Regular reporting on system uptime, incident trends, compliance posture, and infrastructure costs. Visibility into what Kaarastu is managing and how the system is performing.
Questions we answer
Who responds when our system goes down at 2 am?
How do we recover if a region fails or data is lost?
Are our security and compliance requirements being met continuously?
What does it cost us to run our own on-call rotation?
Yes. We manage systems we build and systems we inherit. For inherited systems, we start with discovery: understanding the architecture, documenting runbooks, setting up monitoring. If there's no documentation, we reconstruct the current state from code, infrastructure configuration, and your team.
Everything we build is yours: runbooks, monitoring configuration, DR procedures, compliance documentation. We run a structured handoff to your team, the same way we'd receive a system. The goal is operational capability, not dependency.
Based on scope: number of systems, compliance requirements, incident volume expectations, and SLA tier. We scope during discovery and price as a monthly retainer. Scope changes are discussed before they affect pricing.
Depends on the tier. Standard: 10-minute acknowledgment, 30-minute initial response for critical issues. Higher tiers have faster targets. SLAs are defined during scoping based on your business requirements and what your systems actually need.
A senior architect will review your situation and recommend the right starting point.